The Telus technical support Diaries
The Telus technical support Diaries
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Each person who calls the tech support range is wanting to speak to a real human being at the earliest opportunity. No person wishes to really have to bounce via a maze of thoughts in hopes of basically becoming set in the que to talk to an actual particular person!
People agents Performing against Telus Positive aspects, in place of preserving the outdated loyal customers they make them disappear to search for other company
Back again within your working day, you experienced a decision of businesses. Now We've megacorps that swallow every single alternate option up and you're remaining with three decisions spanning a whole region, all of which collude with eachother to extort It can be customers.
I am wanting to renew my Net service following the 2 yr agreement expired. We even have primary cable which I in no way use and wish to get rid of. It is actually difficult To achieve this on line, as well as the contact number for support may be very very well hidden. I finally got it from the reseller. I called the range, and listened to AI try out to obtain me to get it done on the net, but You cannot end utilizing a service on-line.
How do I notice that individual. I believe I'm likely into a new billing cycle And that i happen to be functioning in circles for months
I'd also like to find out why this was eliminated? Appears stupid that we now have to get in touch with tech support to try and do something which we did not have to have the for previously
I am producing to express my deep dissatisfaction with the customer service I been given whilst trying to make clear the details of my new agreement and discount rates. My latest knowledge has left me feeling discouraged, undervalued, and worried about your staff's In general excellent of support.
• I spoke to a number of agents, which include Maria and Regal, who couldn't deliver clarity or escalate my scenario as asked for.
I needed to Make contact with CS these days with Chat plus the Office I want to speak to is only obtainable by phone. The CS on Chat organized a contact back at an arranged time slot. When that Section called me afterwards I received every little thing sorted out.
so i called the customer server (Jane) to resolve the issue right after detailing the situation and what It is really happen, The agent just facet along with her associate and she or he lied in regards to the credits and reductions they removed from my account being a loyal customer with Telus and he or she reported the credits expired and no longer readily available, she Believe I am stupid, if the price reduction has expired i really should see the expiration date on my Monthly bill like i see on dwelling service Monthly bill.
My professional served me with my concern and answered all of my follow-up issues. You might have the best men and women working in your case!
I would love a get in touch with from someone who has some determination generating electric power on how I can near my accounts and be performed with Telus.
My pro is a VERY patient guy. He taught me how to fix my dilemma in several quick steps. What’s much more, he guided me by just about every action, from time to time a lot more than when. I am really grateful!
Pro was really helpful. I was finding very discouraged as nothing seemed to be Operating. He walked me via the Telus customer service process with very simple Directions. And it lastly labored. Great occupation!
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